Rosen Hotels & Resorts Statement on Coronavirus (COVID-19)

At Rosen Hotels & Resorts we take the health and safety of our guests and associates seriously. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies as well as local health departments and medical professionals. The CDC has not issued a travel health notice for the continental U.S. regarding COVID-19. Yet as an enhanced preventative measure in light of current related events in Florida, we’ve further enhanced our cleaning, communication, and promotion of healthy hygiene practices.

Our housekeeping departments now clean with quick acting hydrogen peroxide-based disinfectants instead of standard alcohol-based disinfectants used previously and clean more frequently on a modified schedule. Items cleaned in public spaces and guestrooms include phones, remotes, and touch points. Hand sanitizer dispensers accessible to guests are located in all of our public spaces and lobbies.

For associates who have direct contact with guests, e.g. front desk agents and cashiers, we provide surface disinfecting products and hand sanitizer bottles and/or dispensers. For guests checking in, associates are asking guests to disinfect their hands upon arrival and sharing hand washing, coughing and sneezing etiquette tips.

Our managers have been provided with details of the CDC guidelines to share with their associates during pre-shift meetings. Managers will ask associates to stay home when they are sick. Additionally, we have communicated directly to all associates regarding the necessity of safe hand washing and hygiene practices.

The CDC’s Prevention & Treatment guidelines provide travelers with the best methods of protecting themselves against possible infection. From the CDC:

“…CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth [with unwashed hands].
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces [such as your laptop or cell phone].
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.

If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.”

Source: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html

Hospitality Veteran Jackie Diaz Named New Travel Industry Sales Manager for the AAA Four Diamond Rosen Shingle Creek

Media Contact: Robert Hubler
407-639-4212, rhubler@RosenHotels.com

ORLANDO (Feb. 12, 2020) – Hospitality industry veteran Jackie Diaz has been named the new travel industry sales manager of the AAA Four Diamond Rosen Shingle Creek in Orlando, the hotel announced today.

Jackie brings more than 20 years of leisure sales expertise including positions as Director of Wholesale for the Westgate Resort Collection and most recently as Leisure Sales Director of Discover Puerto Rico, where she was responsible for promoting and positioning Puerto Rico as a premier leisure destination within the travel industry market segment.

Jackie will be leading the travel industry sales market segment for the AAA Four Diamond Rosen Shingle Creek in Orlando, the crown jewel of Rosen Hotels & Resorts’ eight Central Florida properties.

“We are incredibly excited to add Jackie to our team of industry pros,” said Leslie Menichini, Vice President, Sales & Marketing, Rosen Hotels & Resorts. “Her experience and enthusiasm, as well as her warm spirit, epitomize the Rosen Difference, delivering the highest level of customer service to our clients. We know she will be a wonderful asset as we respond to the ever-increasing demand for our beautiful property.”

Uniquely situated next to historic Shingle Creek creating an oasis with Florida’s natural flora and fauna, Rosen Shingle Creek features a quiet elegance among its décor and furnishings which include 1,501 recently enhanced guestrooms and suites, as well as a recently modernized grand lobby. Recreational options abound with Shingle Creek Golf Club, designed by the Arnold Palmer Design Company, The Spa at Shingle Creek, full-service fitness center, 15 dining and lounging options including two AAA Four Diamond restaurants, four outdoor swimming pools, sports courts, a nature trail and more. For inventive meetings, the hotel also features 524,000 sq. ft. of outdoor and recently re-carpeted indoor meeting space.

For Jackie, representing the revered hotel affords the privilege of creating memorable vacation experiences for families.

“To be part of an amazing group that represents the Rosen collection with such pride is such a privilege,” said Diaz. “The tenure of the team is remarkable and speaks highly of the company culture and philosophy. I’m honored to be a member of this team.”

For more information, visit RosenShingleCreek.com or call 407-996-9939.